Book with Confidence
We want you to be confident in booking with 50 Degrees North, and we will always have your best interest and safety in mind.
In these times of uncertainty during the COVID-19 crisis and the Russia/Ukraine conflict, we have put in place further measures to make booking with us easier and more flexible.
PLEASE NOTE: this Book with Confidence policy applies only to fully vaccinated travellers.
FLEXIBLE REBOOKING - Up to 10 days before departure, you may cancel or rebook your tour if booking is subject to forced amendments (border closure, forced quarantine or acts of war in one of your destination countries booked with us) due to COVID-19 or the Russia/Ukraine conflict. We will then hold the full deposit in credit which you can use towards a future booking with travel dates within 18 months from the original departure date. If the booking has been paid in full, we will offer to refund 80% of the tour price and hold the rest in credit, or we can hold the full payment in credit for you also.
Please note that in some cases we may have paid our local suppliers in full. In such cases we will do our best to move all funds paid to a new booking.
Please make sure you have travel insurance in case you test positive pre-travel as this will not qualify for the flexible rebooking conditions.
Exceptions apply to Christmas bookings, flights, cruises and voyages, which are subject to the terms & conditions of our partners and sub-contractors. Certain partners may also have specific conditions, of which we will inform you in the time of planning the tour.
If booking is cancelled by you for any other reason normal booking conditions apply.
PAY SECURELY - Pay online using our secure payment system provided by Stripe. Or pay by telegraphic transfer to our client funds account in DNB (Den Norske Bank) or NAB (National Australia Bank).
YOUR PRE-PAID FUNDS - When booking a tour with 50 Degrees North, your funds are paid into a Client Funds Account with a reputed bank (DNB / Den Norske Bank, Norway). Your funds are securely locked away in the Client Funds Account until we are required to pay our suppliers for your travel arrangements. We are not utilising your pre-paid funds for day-to-day operations of our business until all your travel arrangements have been settled and your travel has commenced.
THE NORWEGIAN TRAVEL GUARANTEE FUND
(BOOKINGS THROUGH OUR NORWAY OFFICE ONLY)
50 Degrees North Nordic AS has, by law, issued a guarantee to the Travel Guarantee Fund (Reisegarantifondet or RGF), which protects you as the customer in the unlikely event that we should become insolvent. Please visit www.rgf.no for more information and contact details. If you wish to read it in English, Google Translate can assist.
24 HOUR SUPPORT - You will have access to our 24-hour emergency support line to assist you in any way before you travel, and to make your tour as smooth and comfortable as possible.
DETAILED TERMS & CONDITIONS - For the full terms and conditions please click this link - please note that there are different conditions depending on which office you book through.
If you have any queries about any of these conditions, please let us know. Read our latest information guide about travelling safely around our region in the age of the coronavirus here.