Spitsbergen and Polar Bears on MS Nordstjernen

Practical information before your Norwegian Coastal Voyage

Norwegian coastal ships are working vessels operating a regular service to a set timetable, and a set itinerary, carrying goods, vehicles and foot passengers between ports, by night and day, as an integral part of Norwegian daily life (some noise may be experienced during docking and loading/unloading). It may very occasionally be necessary to omit or curtail stops due to weather or other conditions. Some stops may be very short and some are at night. As Christmas approaches itineraries may change in order for ships to host dinners and celebrations for local communities. Please ensure you are back onboard by sailing time, especially if the ship has arrived late, as it may leave as scheduled to make up time.

The departure time is advertised at the gangway and vessels are NOT able to wait for passengers who are late. If you miss the ship it is your responsibility to make arrangements to rejoin the voyage at the next possible stop or return home.

Cafe

This is generally available 24 hours a day serving beverages, sandwiches and a small selection of hot and cold dishes. On some departures the catering service at night will be managed by the reception staff.

Cars

If you are travelling by car further information on vehicles and parking at ports is available from Hurtigruten. Access to the vehicle deck is only permitted when the ship is moored.

Credit cards/currency

Ships generally accept VISA, American Express, Eurocard, Diners Club and JBC International, plus most currencies.

Cruise card

We recommend that passengers acquire a cruise card to make payments on board. This may be obtained from reception onboard and used to make payments throughout the ship. They accept credit cards or cash as a deposit. You need to get the bill sorted on the last night to be sure it is finalised.

Diets

Special diets, such as vegetarian must be ordered well before departure.

Disabled guests

All ships have lifts and cabins for disabled guests. People with severe disabilities or who are unable to take care of themselves must be accompanied by a carer.

Drinks

The ships are licensed to sell drinks onboard, however please note the price of alcohol in Norway due to heavy taxes. The water package can be included into your voyage at a small extra cost

Electricity

220 V AC 2 pin, and a continental adaptor is required.

Fitness room/sauna

Available on all ships.

Be sure to bring some swimming attire for the jacuzzi!

Internet access

All ships offer internet access via satellite. In most harbours, mobile/cellular networks (3G) are available if bringing your own PC and a mobile access subscription. The wireless coverage varies from ship to ship and will be improved yearly. The passengers have to contact the reception on board for information on how to get access to the internet (free of charge). No internet access in the cabins (except in some suites). Internet cafe (if present), with minimum 2 PCs.

Itinerary

Kystruten ships are working vessels operating a regular service to a set schedule, carrying vehicles, cargo and foot passengers by day and night (some noise may be noticed during docking or loading). Some stops are short and/or are during the night. It may occasionally be necessary to omit or curtail visits due to weather/local conditions, and you will be notified of this.

Laundry

Most ships have laundry facilities with washing machines and tumble dryers. Tokens may be purchased from reception.

Luggage

A daily baggage service is available in Bergen from the airport and selected city-centre hotels to the Hurtigruten terminal. For groups, luggage handling must be agreed with Hurtigruten prior to travel. This in not included in the price of your voyage.

Meals

Meals are served at set times in the restaurant. In high season, times may vary if there are several sittings. A breakfast buffet (open seating) with a wide selection is served 07.30hrs -10.00hrs. A buffet lunch (open seating) with hot and cold dishes and desserts is usually served 12hrs-14.30hrs and a three course set dinner 18.30hrs-21.00hrs. In Bergen a buffet is usually served 18.30hrs-21.30hrs. Exact times are given on board. Tea and coffee facilities are only provided in cabins above U Class. Tea and coffee are available free of charge after lunch and dinner but can be purchased around the clock. Please read our news articles about dining on board Hurtigruten. 

Pets

It is recommended that pets are not brought on long journeys and special rules apply to the transport of animals; contact us for further information. We do however welcome guide dogs on board.

Pharmacy/doctor

As there are only short distances between ports there is neither a doctor nor a pharmacy on board.

Playroom

Most ships have a playroom except MS Midnatsol and MS Trollfjord.

Remember

Do not forget to bring your binoculars, camera and/or a video camera. Take practical, warm and windproof clothing for going out on deck. Smart, but casual clothes are recommended on board. Good comfortable footwear is vital for excursions.

Shop

Souvenirs, knitwear, postcards, DVDs of the journey, stamps and a small supply of toiletries are sold on board.

Smoking

Smoking is not permitted in cabins or public areas. It is allowed up on the open deck but prohibited at all times when the ships are in port.

Safety regulations

For reasons of safety it may sometimes be necessary to keep cabin ventilators/port-holes obscured.

Telephone and fax

All ships have payphones and a fax machine. There is generally good coverage for mobile phones.

Tour leader

There is a tour leader on board all year round. On some departures this service is managed by reception. External tour leaders (groups) are requested to contact the reception for information on practical details.

Transfer

We can offer transfers in Bergen, Trondheim and Kirkenes.

Valuables

There is a safe in reception. Ships accept no responsibility for valuables and money kept in cabins.

Wake-up calls

When arriving at night disembarking passengers are woken between half an hour and one hour before arrival.

Weather and climate

Temperatures usually vary between 2°C and -10°C in winter. Summer temperatures in northern Norway vary between 10°C and 30°C depending on latitude.

End of your voyage

On your final morning of your voyage, be sure to take everything with you when you go for breakfast. The ship gets prepared for the next voyage and your rooms will be cleaned promptly. You may be charged for re-entry.

Optional Activities on board your Norwegian Coastal Voyage

You can pre-book your optional excursions with us. However, you can also wait until you are onboard and do it then - however, there is a maximum number and they can book out. It is not possible to pre-book within 2 weeks prior to departure. Excursions and their contents are subject to maximum/minimum numbers and weather/local conditions. During quieter months, some excursions may not get the numbers required so please ask us when booking about the minimum numbers needed for each excursion.